Deane Mediation is a trading name for Complex Transaction Services Ltd which is registered in England No. 3985837 at St Martin’s House, 16 St Martin’s Lane, London, EC1A 4EN, UK. 

VAT Registered No. 727 6240 32

Terms & Conditions

All parties to a mediation, and all those who participate on the day, must personally sign a mediation agreement covering its terms and importantly to ensure the confidentiality of the mediation process.

I am a member of a number of mediation panels and if appointed as mediator by one of those panels, then that panel’s own mediation agreement will apply. If appointed directly my own mediation agreement will cover the appointment, as indicated in the draft provided.

Website links

You may not link to this site without my prior written permission. Please contact me at

Any links on my site to other sites and resources provided by third parties are for information only and I accept no liability for consequences of use of the information provided

Limitation of Liability

Nothing in these terms and conditions excludes or limits our liability for death or personal injury arising from our negligence or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.

To the extent permitted by law I exclude all conditions, warranties, representations or other terms which may apply to our site or any content on it, whether express or implied.

I will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

  • Use of, or inability to use our site;
  • Use of or reliance on any content displayed on our site.

If you are a business user, please note in particular that I will not be liable for:

  • Loss of profits, sales, business or revenue;
  • Business interruption;
  • Loss of anticipated savings;
  • Loss of business opportunity, goodwill or reputation; or
  • Any indirect or consequential loss or damage.

If you are a consumer please note that I only provide this site for domestic and private use and you agree not to use our site for any commercial or business purpose and I have no liability to you except as expressly set out above.

I  will not be liable for any loss or damage caused by virus, distributed denial of service attack or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any content on it, or any website linked to it.

This site may contain links to and from other websites. If you follow a link to any of these websites please note that these will have their own privacy policy and I do not accept responsibility or liability for these policies. Please check these policies before you submit any personal data.

Intellectual Property

This website is created using copyright which I own or I use under licence. You must not copy, use, reproduce, translate, distribute, transfer, modify, adapt or transmit the website in part or as a whole for any purpose. I permit the printing of copies of material for your own use provided that you retain a copyright mark on such copies and do not provide such copies to third parties or use them for the benefit of third parties.

The rights in all Deane Mediation marks and logos presented on this site are owned or licensed by me and the unauthorised copying and use of them is strictly prohibited, except in the use of permitted copying of the material on this website.


Please refer to our privacy policy.

This website uses only “Essential Cookies” that are essential for the operation of the website.

We will NOT collect via this website any personal data or data related to a specific mediation.

Any data required for a mediation will be exchanged between us directly via an agreed, secure transmission route once you have established contact via the direct methods listed in “Contacts”.  Such data will then be held securely, for a limited period as defined in the relevant Mediation Agreement, in a separate GDPR-compliant system by Complex Transaction Services Ltd, under which John Deane is a Data Controller registered with the UK Information Commissioner’s Office (ICO).


As a mediator who is registered with the Civil Mediation Council (CMC), I have agreed to adhere to the European Code of Conduct for Mediators.

I have professional indemnity insurance for mediation with Hiscox Insurance Company Limited under policy no. OXY9751011


I hope you will not have any cause to complain about my service or conduct, but if you do please raise it with me within 28 days by email to or by post to Complex Transaction Services Ltd, St. Martin’s House, 16 St. Martin’s Le Grand, London EC1A 4EN.  I undertake to deal with your complaint within fourteen days of receiving it.  If you are not satisfied with the way in which I have handled your complaint, the CMC has a Complaints Resolution Service:

Please note that the CMC time scale requirements regarding complaints.

If your complaint relates to an appointment made via a mediation panel, please address any complaint in the first instance as indicated in the Mediation Agreement with the relevant panel that covers the mediation in question.